Everything you need to know about our products, shipping, and getting support.
All orders are shipped within 3–5 business days. Delivery times may vary depending on your location. You will receive a tracking confirmation email once your order has shipped.
Yes. Once your order ships, you'll receive a tracking number by email so you can monitor your delivery in real time. If you haven't received tracking information after 5 business days, please contact our support team.
Care instructions are included with each product. In general, machine-wash the removable bed cover, wipe down collars and carriers as needed, and rinse chew toys and wands after play. Following the included guidance keeps your accessories in great condition for longer.
Many of our accessories — such as the luxury pet bed and travel carrier — are designed for both cats and dogs, while others are tailored to a specific companion. Each product page lists sizing, weight limits, and materials so you can choose the right fit for your pet.
No. Each Eclat Pet Essentials product arrives ready to use with everything you need in the box, such as a shoulder strap, carrying dispenser, replacement feather, or care instructions where applicable. Simply follow the included guidance to get started.
We accept returns within 15 days of receipt. Contact us at contact@eclatpetessentials.com to obtain a Return Merchandise Authorization (RMA) number before sending anything back. Unopened products are eligible for a full refund; opened products are also eligible within the 15-day window. Return shipping costs are deducted from the refund.
Reach out via email at contact@eclatpetessentials.com or call +1 (561) 871-1452. We're happy to help seven days a week.
Our transactions are secure and encrypted.
We are happy to answer your questions via phone or e-mail.
3-5 business day delivery.
15-Day Money-Back Guarantee. If you don't like the item, send it back.